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help paying utility bills

 
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AngelwithHeart   in reply to Libby3   on

Comment: I need money fast. Currently...

My best friend was in an abusive relationship and decided one night to take off with her 4 kids and start a new life. She asked for my help. I helped her by quitting my job and moving in with her and her kids so that she could get this apartment. Before then, she was homeless living in a shelter. They kicked her out because they were just mean people that didn't want to help her find a place. I was her only hope. I moved in with her and luckily I found a job but she's struggling to find just one. I started my job 3 weeks ago and I know that I don't make enough yet to help pay the bills and rent. I need enough money to help pay up the bills and rent for up to 2 months until I start making enough money to help out more. Our rent is $725 a month and the utility bills are around $350 a month. Since it's cold now, the heater is mostly on and our light bill has skyrocketed. If someone could please help with those 2 months I would greatly appreciate it.
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Ohio Programs That Help With Paying Utility Bills For 2011-2012

 Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income.

Home Energy Assistance Program (HEAP)

What is HEAP?

HEAP is a federally funded program administered by the Ohio Department of Development (ODOD). It is designed to help eligible low-income Ohioans meet the high costs of home heating. HEAP pays a one-time payment for most PUCO-regulated utility customers reflecting their usage for the current winter heating season.

Who is eligible?

The total household income of an applicant must be at or below 200 percent of the federal poverty guidelines.

How do I sign up?

Call (800) 282-0880, TDD (800) 686-1557 or write to P.O. Box 1240, Columbus, Ohio 43266-0583. HEAP applications may also be downloaded from the Ohio Department of Development Web site or picked up at community action agencies, post offices and libraries. Note: Each household should mail only one application. Customers can check the status of their HEAP applications online.

Percentage of Income Payment Plan Plus (PIPP Plus)

PIPP Plus allows eligible customers to make affordable monthly energy payments on a year-round basis. When a PIPP Plus household pays its monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month’s bill goes away in the form of a credit on their utility account.

Who is eligible?

  • Your utility company must be regulated by the PUCO. Duke Energy Ohio, Ohio Gas, Eastern Natural Gas, Pike Natural Gas, and Southeastern Natural Gas will offer a slightly different version of PIPP Plus. If you are a customer of one of these companies, call your company to learn more. Some small gas companies are not required to offer PIPP Plus. 
  • You must apply for all energy assistance for which you are eligible.
  • You must have a gross yearly household income at or below 150 percent of the federal poverty guidelines. If you are not eligible based on the 12-month “test,” you may qualify for PIPP Plus based on your income for the most recent three months.

What will my monthly payment be?

Electric and natural gas customers who qualify pay $10 or 6 percent of their gross monthly household income, whichever is greater, to the utility company each month. If the utility provides both gas and electric services or if the customer has an all-electric home, the payment is $10 or 10 percent of the gross monthly income, whichever is greater.

How do I sign up for PIPP Plus?

Contact your local energy assistance program provider. You may also enroll in PIPP Plus by completing the Energy Assistance Program application and mailing it to The Ohio Department of Development. You must provide proof of your gross monthly household income for at least the last three months. To find your local energy assistance program provider or to obtain an application, please call (800) 282-0880.

Will I have to pay a deposit when I sign up?

No. There are no deposits for PIPP Plus households. If you paid a deposit in the past, that amount will be used to reduce any debt you owe the utility company.

When is my first payment due?

Your first payment will be due when you enroll in PIPP Plus. If you are unable to pay at enrollment, the installment can be added to your next monthly bill, but you will be billed for two payments. You will also lose the arrearage credit for the first month.

What are the new benefits of paying my PIPP Plus amount on-time and in-full?

When PIPP Plus payments are made on-time and in-full, customers earn an incentive credit and an arrearage credit. Each time you pay your required monthly payment on-time and in-full, you no longer owe the rest of that month’s billed amount. You also receive a 1/24 credit toward any old debt. If you make full, on-time payments for 24 straight months, all of your arrearages will be eliminated.

Will fees be assessed for late payments?

No, but you will not receive the incentive or arrearage crediting benefits that come from paying your PIPP Plus payment amount on-time and in-full.

What do I need to do to stay on PIPP Plus?

Natural gas: Every 12 months you must provide proof that your gross monthly household income is at or below 150 percent of the federal poverty level to remain a PIPP Plus customer. At that time, you must also make up any PIPP Plus payments that you missed over the past 12 months. You will have one billing cycle to make up those payments, or you will be removed from PIPP Plus, and your entire bill balance will become due. At that time, your utility may offer you an extended payment plan to help you avoid disconnection.

Electric: To remain a PIPP Plus customer, you must provide proof of your gross monthly household income at least every 12 months. If you do not provide proof of income you will be removed from PIPP Plus, and your entire bill balance will become due. At that time, your utility may offer you an extended payment plan to help you avoid disconnection. 

Can I participate in customer choice and PIPP Plus at the same time?

No. If you are participating in a customer choice program, and then become eligible for and participate in PIPP Plus, you will automatically be switched to the utility. If you were under a contract with a marketer, they may assess an early termination fee if you switch to PIPP Plus before your contract expires.

What are my options if I become income ineligible for PIPP Plus?

  • Natural gas: Customers who become income ineligible for PIPP Plus, but are current on their PIPP Plus payment, will be placed on Graduate PIPP Plus. This new program provides customers with a 12-month transition from PIPP Plus to full payments. Under Graduate PIPP Plus, customers pay an average of their most recent PIPP Plus amount and a budget billing amount calculated by their utility. Graduate PIPP Plus customers who make payments on-time and in-full will continue to receive credits toward their monthly bill balance and a 1/12 credit to their old debt. Some small gas companies are not required to offer Graduate PIPP Plus.
  • Electric: The electric transition and arrearage crediting program provides customers with a 12 month transition from PIPP Plus to full payments. Under the Electric Graduate PIPP Plus program, customers pay either an average of their most recent PIPP Plus amount and a budget billing amount calculated by their utility, or a regular budget payment or the cost of the electric service billed each month. Electric Graduate PIPP Plus customers who make payments on-time and in-full will continue to receive credits toward their monthly bill balance and a 1/12 credit to their old debt.

Winter Crisis Program (formerly Emergency Energy Assistance Program or E-HEAP)

A special component of HEAP, the Winter Crisis Program, is administered by community action agencies throughout Ohio. The Winter Crisis Program provides assistance once per heating season to eligible low-income households that are disconnected, threatened with disconnection, or have less than a ten-day supply of bulk fuel. For further information, contact your local community action agency.

Who is eligible?

The total household income of an applicant must be at or below 200 percent of the federal poverty guidelines.

How do I sign up?

Applications for Emergency HEAP are accepted through March 31. Contact your local community action agency to sign up.

Home Weatherization Assistance Program (HWAP)

Ohio's Home Weatherization Assistance Program (HWAP) is a federally funded low-income residential energy efficiency program. The program reduces low-income households' energy use, thus creating more affordable housing for those in most need. Services include attic, wall and basement insulation; blower-door-guided air leakage reduction; heating system repairs or replacements; and health and safety testing and inspections. All measures are provided based on an on-site energy audit and on cost-effective guidelines developed using the NEAT computerized energy audit. Individualized client education is an important component of the program.

Who benefits from HWAP?

Households at or below 200 percent of the federal poverty guidelines, PIPP (Percentage of Income Payment Plan) participants, PIPP eligible households or households participating Supplemental Security Income qualify for this no-cost program.  After weatherization, households that heat with natural gas reduce space heating consumption by an average of 24.7 percent, and electrically heated homes reduce usage by 13 percent on average.  HWAP participants increased the percentage of utility bills that they pay and the rate of disconnections of utility service for this group decreased by 50 percent.

How do I sign up?

Call (800) 282-0880, TDD (800) 686-1557 or write to P.O. Box 1240, Columbus, Ohio 43266-0583. HWAP applications may also be downloaded from the Ohio Department of Development Web site or picked up at community action agencies, post offices and libraries. Note: Each household should mail only one application.

Summer Crisis Program

A special component of HEAP, the Summer Crisis Program provides summer cooling assistance for low-income elderly households and for Ohioans with qualifying medical conditions. The program applies to electric utilities only.

What are the benefits?

One-time payment assistance of up to $175 to be put towards:

  • Electric bill payment,
  • Air conditioning unit, or
  • Fan

Who is eligible?

  • You do not have to be enrolled in PIPP or have received a disconnection notice to be eligible for the Summer Crisis Program.
  • Households must have a gross annual income of 200 percent of the federal poverty guidelines and meet one of the following criteria:
    • Have a member of the household who is at least 60 years old; or
    • Provide physician documentation of medical necessity.

How do I sign up?

Applications for the Summer Crisis Program are accepted from July 1 through August 31. Contact your local community action agency to sign up.

HeatShare Programs

The HeatShare programs are programs administered by the Salvation Army to help qualifying households pay for natural gas bills. These programs typically run from January until May, or until funds are depleted. For more information about the HeatShare program or to receive assistance, please contact your local Salvation Army.

Columbia Gas of Ohio HeatShare Program

Customers of Columbia Gas of Ohio are eligible for the HeatShare program if they have an annual gross household income at or below 150 percent of the federal poverty guidelines. Households experiencing unexpected financial hardships may also be eligible for the program, determined on a case-by-case basis. The HeatShare program provides Columbia customers with a one-time assistance grant of up to $250. Customers are only eligible for HeatShare once per year, and the assistance cannot be applied toward security deposits or bills that are not required to maintain service.

Dominion East Ohio EnergyShare Program

The Dominion East Ohio EnergyShare program is designed to provide fuel assistance to pay for any type of winter heating bill. To qualify for the program, customers must live within the Dominion service territory, must have a termination notice, and must have exhausted other resources for state and federal fuel assistance. Senior citizens age 60 and older do not need a termination notice to qualify. Applicants must also meet one of the following criteria:

  • Annual household income at or below 150 percent of the federal poverty guidelines;
  • Head of the household is unemployed; or
  • Have a demonstrated personal or family crisis.

EnergyShare can provide customers with assistance of up to $500 for heating bills and up to $250 for deposits. The funds cannot be used for unauthorized usage, bills older than one heating season, or unpaid balances from the previous heating season. To receive assistance, the applicant must have their name on the utility account or live at the listed residence. For more information, contact your local Salvation Army or Dominion East Ohio at (800) 362-7557.

Duke Energy Ohio HeatShare Fuel Fund

Eligibility for the Duke Energy Ohio HeatShare program is based upon need, and households must be subject to disconnection in order to qualify. Eligible customers can receive a one-time assistance payment of $300. For more information, contact the Salvation Army at (513) 721-0795.

Extended Payment Plans

PUCO-regulated gas and electric companies have the following extended payment plans available to help you to make affordable payments and maintain service:

  • The One-third Plan, or Winter Heating Season Plan, is only offered from November 1 to April 15 and requires you to pay 1/3 of your total account balance each month.
  • The One-sixth Plan requires you to pay six equal monthly payments on your past due amount in addition to your monthly budget payment.
  • The One-ninth Plan requires you to pay nine equal monthly payments on your past due amount in addition to your monthly budget payment.

These plans are available to all residential customers regardless of income. For more information, contact your utility company or your local Community Action Agency. You may also call the PUCO toll-free: Monday through Friday between 8 a.m. and 5 p.m., EST:

                         (800) 686-PUCO (7826) (voice)

                         (800) 686-1570 (TDD)

Some utility companies may offer other emergency assistance plans. For more information, please contact your utility company.

Energy Assistance for Military Personnel and their Families

The Patriot Plan, a program providing protections and benefits to military personnel and their families, can assist qualifying customers with maintaining utility service while serving on active duty. Under the plan, Ohio’s natural gas and electric utilities cannot disconnect the residential utility service of any military reservist or National Guardsman deployed on active duty for nonpayment.

Upon return from active duty, utility companies must offer customers a period of time equal to the length of their deployment to pay any arrearages that may have accumulated. Additional time may be requested by a customer if the amount in arrearages presents a hardship. Utility companies are also prohibited from charging any late payment fees or interest to qualifying customers during the period of deployment or the repayment period.

The Patriot Plan does not apply to career active-duty military personnel serving their regular tour of duty. For additional information regarding this benefit, contact your local utility company or the PUCO at (800) 686-PUCO (7826).

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Utah Get Help With Paying Utility Bills

CLICK HERE

For Website:

HOW DO I GET HELP PAYING MY UTILITY BILLS?

    The Division of Public Utilities cannot physically assist any party with the payment of their utility bills. The Division of Public Utilities may intervene, and possibly mediate the informal complaint process where the utility may have violated Utah State Statute, Utah Public Service Commission Rules, or the Utility's published tariffs. The Division of Public Utilities can refer the party to programs administered by public agencies or in conjunction with the utilities themselves, that may assist the party in applying for utility payment assistance.
    HOME ENERGY ASSISTANCE TARGET (HEAT)

    The HEAT program is Utah's version of the federal LIHEAP program (Low Income Home Energy Assistance Program). funded 100% by the Federal Government through the U.S. Department of Health and Human Services and administered by the Utah State Department of Community and Culture (DCC). It is designed to assist eligible households to meet the rising costs of home heating by either electricity or natural gas. There is also a LOW INCOME WEATHERIZATION ASSISTANCE PROGRAM, administered by the same State office that can assist eligible parties to make their homes more energy efficient.

    More Information
    How to apply
    Application

    WEATHERIZATION ASSISTANCE PROGRAM

    This program is also administered by the Utah State Department of Community and Culture. It is administered through nine government and nonprofit agencies across the state, enables qualified low-income individuals and families to make their homes more energy efficient and reduce utility costs. Individuals, families, elderly people (age 60 or older), and the handicapped that are at or below 125 percent of the current federal poverty income guidelines are eligible for the Weatherization Assistance Program.

    More Information.

    HOME ENERGY LIFELINE PROGRAM (HELP)

    This program is also administered by the Utah State Department of Community and Culture, and is designed to assist eligible households to meet the rising costs of home electric energy.

    You can obtain more information about these programs by contacting Sherm Roquiero at (801) 538-8644, Rosalinda Tsosie at (801) 538-8621 or Eva Salazar at (801) 538-8642 with Community and Economic development or the Energy Hotline 1-800-662-3633. Click here to visit their website.

        Salt Lake County:
              Heat 801-521-6107
              Weatherization 801-359-2444

        Tooele County:
              Heat 435-833-9766
              Weatherization 801-359-2444

        Utah, Wasatch and Summit Counties:
              Heat 801-377-0066
              Weatherization 373-8333 x 117

        Davis, Morgan and Weber Counties:
              Heat 801-394-9774
              Weatherization 435-451-3256

        Box Elder, Cache and Rich Counties:
              Heat and Weatherization 435-752-7242

        Juab, MIllard, Sanpete, Sevier, Piute and Wayne Counties:
              Heat and Weatherization 435-896-9222

        Beaver, Iron, Washington, Garfield and Kane Counties:
              Heat and Weatherization 435-673-3548

        Dagget, Duchesne and Uintah Counties:
              Heat and Weatherization 435-722-4518

        San Juan, Grand, Emery and Carbon Counties:
              Heat and Weatherization 435-637-7323

    UTAH TELEPHONE ASSISTANCE PROGRAM   (UTAP or Lifeline)

    Under the Public Service Commission Rule R746-341-1 you may be eligible for a discount on monthly local phone service and one-time hook-up fees. It is funded through the Universal Services Fund (USF) approved by the Federal Communications Commission (FCC) and the State of Utah. It provides a discount of approximately $13.25 a month for low-income households (135% of the federal poverty limit) with landline telephones and a 50% (up to $30) Link-Up discount for low-income households who desire to install a landline telephone in their home. As of June 2006, the Utah Lifeline program had over 29,000 participants.

    More Information
    Eligibility - Do You Qualify?
    UTAP Application

    Contact Information:
    Shauna Springer 530-6433 sbenvegnu@utah.gov
    Eva Salazar 538-8642 esalazar@utah.gov

    OTHER POSSIBLE SOURCES OF ASSISTANCE:

        * Southeastern Utah Association of Government's Heat Program
        * Questar Gas assistance link
        * The American Red Cross also administers their own 'Emergency Utility Assistance Programs'.  They are REACH, LEND A HAND and Salt Lake City WATER ASSIST. For more information contact the American Red Cross office nearest you.

 
Utah Department of Commerce | Calendar | Links | Site Map
Utah.gov Home | Utah.gov Terms of Use | Utah.gov Privacy Policy | Utah.gov Accessibility Policy | Translate Utah.gov
Copyright © 2010 State of Utah - All rights reserved.
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Missouri Help Paying Utility Bills

If you need help paying your utility bills, contact one of these organizations.

 -   Missouri Weatherization Assistance Program - federal grant program established to help reduce the heating and cooling costs for low income persons through improving the energy efficiency of their homes.

 -   Missouri Low Income Energy Assistance Program - program to assist qualifying households with the payment of a portion of their residential winter heating costs.

 -   Black Hills Cares - provides funds to help people with their energy bills or emergency energy-related expenses.

 -   "Heat Share" program by the Salvation Army - provides assistance with heating and cooling bills, and when funds permit, with emergency repairs to furnaces, air conditioners and hot-water heaters. Contact your local Salvation Army location for assistance.

 -   Empire's Action to Support the Elderly ("E.A.S.E.") - program to assist seniors with their overdue electric bills.

 -   Project Help by Empire District Electric Company provides assistance to senior citizens and handicapped persons.

 -   "IShare" and "IRap" programs by the Independence, Missouri Power and Light Department assist low-income and seniors with their utility bills. Contact your Community Services League for assistance.

 -   "Dollar More" - program by AmerenUE assists lower income individuals with their utility bills.

 -   "Dollar Aide" by Kansas City Power & Light helps people in need pay their utility bills. Contact KCP&L for assistance.

 -   Energy Assistance program by Missouri Gas Energy provides emergency assistance to assist with payment of utility bills.

 -   DOLLAR HELP - a non-profit corporation supported by Laclede Gas Company that provides private funds to low-income, elderly, and disabled households to prevent the cut-off of the household's heat. DOLLAR HELP is available only if you have qualified for LIHEAP.

For information, contact:

St. Louis City & Wellston Residents - Human Development Corporation (HDC)652-5100

St. Louis County Residents - Metroplex, Inc. 863-0015

 -   Operation "Round Up" – program by several local power companies provides energy assistance funds to local non-profit organizations and individuals in need:
 -   Co-Mo Electric Cooperative
 -   Crawford Electric Cooperative
 -   Laclede Electric Cooperative
 -   Osage Valley Electric Cooperative
 -   White River Valley Electric Cooperative

 -   Caring Co-op Neighbors – a customer-funded program North Central Missouri Electric Cooperative to assist members who meet eligibility requirements. Members in need can receive up to $2,500 assistance annually. Apply through the Green Hills Community Action Agency or the Missouri Division of Family Services
 -   Make your home more energy efficient
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California Help For Paying Utility Bills

There are a number of places you can turn if you need assistance in paying your energy bill. First, contact your utility company to find out about their programs. Some utilities have shareholder-funded emergency payment assistance programs for their customers. These can provide cash assistance to help offset the costs of heating and cooling their homes. There are also other plans that may be of assistance to you in managing your energy bills, such as balanced payment plans. You can also contact the following:


  • California Alternative Rates for Energy (CARE) - Low-income customers that are enrolled in the CARE program receive a 20 percent discount on their electric and natural gas bills and are not billed in higher rate tiers that were created for Southern California Edison (SCE), Pacific Gas and Electric Company (PG&E) and San Diego Gas & Electric (SDG&E). CARE is funded through a rate surcharge paid by all other utility customers. To request an application form and more information, please contact your utility company or check out their websites for more information.

  • California Interfaith Energy Assistance Project (CIEAP) - High-energy costs have forced many low-income families to choose between paying their utility bills, their rent or mortgage, buying groceries or paying for badly needed medical expenses. To help solve this problem, the William and Flora Hewlett Foundation has provided funding for the California Interfaith Energy Assistance Project (CIEAP) since January of 2002. CIEAP was originally operated through the California Council of Churches and Catholic Charities of California as an energy assistance initiative for low-income people in seven designated geographic areas, serving nine counties in California/

  • Family Electric Rate Assistance Program (FERA) - Families whose household income slightly exceeds the low-income energy program allowances will qualify to receive FERA discounts, which bills some of their electricity usage at a lower rate. FERA is available for customers of SCE, SDG&E and PG&E. Please contact your electric utility to see if your family qualifies.

  • Low-Income Energy Efficiency Program (LIEE) - The LIEE program provides no-cost weatherization services to low-income households who meet the CARE guidelines. Services provided include attic insulation, energy efficient refrigerators, energy efficient furnaces, weatherstripping, caulking, low-flow showerheads, waterheater blankets, and door and building envelope repairs which reduce air infiltration. To request an application form and more information, please contact your electric utility company.

  • Low Income Home Energy Assistance Program (LIHEAP)
    Phone Number: 1-866-675-6623
    Administered by the California Department of Community Services and Development (CSD)

    The Low Income Home Energy Assistance Program (LIHEAP) Block Grant is funded by the federal Department of Health and Human Services (DHHS) and provides two basic types of services. Eligible low-income persons, via local governmental and nonprofit organizations, can receive financial assistance to offset the costs of heating and/or cooling dwellings, and/or have their dwellings weatherized to make them more energy efficient. This is accomplished through these three program components:

    The Weatherization Assistance Program provides free weatherization services to improve the energy efficiency of homes, including attic insulation, weatherstripping, minor housing repairs, and related energy conservation measures.

    The Home Energy Assistance Program (HEAP) provides financial assistance to eligible households to offset the costs of heating and/or cooling dwellings. For more information, call 1-866-675-6623.

    The Energy Crisis Intervention Program (ECIP) provides payments for weather-related or energy-related emergencies.

    Visit their website (above) for more information.

  • Salvation Family Emergency Services - Families can look to The Salvation Army for help. Family Emergency Services addresses basic human needs, acting as a "safety net" for those who have nowhere else to turn. By providing food, clothing, utility assistance and counseling, case workers at Family Emergency Services prevent homelessness through crisis intervention. Contact your local Salvation Army Chapter or contact them at:

    Salvation Family Emergency Services
    1583 Howell Mill Road
    Atlanta, GA 30318
    Phone: 404-352-3597
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Ohio Help With Paying Utility Bills

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of your heating bill and/or a set amount based on your income to be paid each month. Eligibility for these programs is usually based on household income.

Home Energy Assistance Program (HEAP)

What is HEAP?

HEAP is a federally funded program administered by the Ohio Department of Development (ODOD). It is designed to help eligible low-income Ohioans meet the high costs of home heating. HEAP pays a one-time payment for most PUCO-regulated utility customers reflecting their usage for the current winter heating season.

Who is eligible?

The total household income of an applicant must be at or below 200 percent of the federal poverty guidelines.

How do I sign up?

Call (800) 282-0880, TDD (800) 686-1557 or write to P.O. Box 1240, Columbus, Ohio 43266-0583. HEAP applications may also be downloaded from the Ohio Department of Development Web site or picked up at community action agencies, post offices and libraries. Note: Each household should mail only one application. 

Percentage of Income Payment Plan (PIPP)

PIPP allows eligible customers to make affordable energy payments. PIPP actually has several programs: the Standard PIPP Program, the PIPP Balanced Payment Plan, Three Percent PIPP and the Arrearage Crediting Program. Please note that PIPP customers are not eligible to choose their own supplier; however all PIPP customers in their respective service territories are bid out as a class to competitive gas suppliers in order to achieve maximum savings.

On November 1, 2010, a new PIPP will begin. The new program, called PIPP Plus, will make monthly payments more affordable on a year-round basis. And if the PIPP Plus household pays the monthly PIPP Plus payment on-time and in-full, some of their old debt and the rest of that month's bill will go away in the form of a credit on their utility account.

Standard PIPP Program

The Percentage of Income Payment Plan (PIPP) allows eligible customers to make lower energy payments. If you qualify, you can pay 10 percent of your gross monthly household income to the utility company providing your main heating source and five percent to the utility company providing your secondary heating source. You can choose to join PIPP for only one utility service. If the company provides both gas and electric services or if the customer has an all-electric home, the payment is 15 percent of the gross monthly income.

Who is eligible?

  • Your utility company must be regulated by the PUCO.
  • You must apply for all energy assistance for which you are eligible.
  • You must have a gross yearly household income at or below 150 percent of the federal poverty level. If you are not eligible based on the 12-month “test,” you may qualify for PIPP based on your income for the most recent three months.

How do I sign up?

Contact your gas or electric company for specific details. The company may refer you to the local community action agency to enroll in PIPP. Proof of your gross monthly household income for the last three months will be required. The first PIPP payment is usually due at the time you enroll.

What do I need to do to stay on PIPP?

  • Make the required monthly payments;
  • Re-verify gross monthly household income a minimum of once every 12 months;
  • Reapply for all available energy assistance programs at least every 12 months;
  • Apply for weatherization if you are contacted by a utility or state agency representative.

When do I pay the PIPP amount or the current bill?

Electric Customers:

During the heating season, typically Nov. 1 through April 15, you pay the percentage of income payment. During the non-heating season, typically April 16 through Oct. 31, you pay your current bill or the PIPP amount, whichever is higher.

Gas Customers:

PIPP customers who use natural gas as the primary heating source will pay the 10 percent PIPP payment year-round.

An example of payment:

Mr. Jones has a $500 monthly household income. He would pay $50 per month (10 percent of his household income) year-round to the gas company. In the winter, Mr. Jones pays the electric company $25, (5 percent of his household income). However, in the summer, his electric bill may be higher than the $25. When this happens, he must pay the higher amount to stay on PIPP and to keep his electric service on.

What do I do if my service is disconnected for non-payment?

You would have to reapply for PIPP, pay any missed payments (default), and may have to pay a reconnection charge and/or a security deposit.

Can I participate in a natural gas choice program and a PIPP program at the same time?

Natural gas marketers, the companies that provide natural gas under choice programs, do not participate in the PIPP program. If you are participating in a choice program, and then become eligible for and participate in the PIPP program, your natural gas provider will automatically be switched to the local utility. If you were under a contract with the natural gas marketer, they can assess an early termination penalty when a customer switches to the PIPP program before the contract expires.

What if I want to discontinue PIPP?

You may request to be taken off the plan at any time. The company may require that this request be in writing. If you are no longer income eligible for PIPP, the company is required to place you on the Arrearage Crediting Program. You may find it convenient to remove yourself from PIPP prior to becoming income ineligible. In this instance, you will need to contact your utility company to make appropriate arrangements on the balance due.

PIPP Balanced Payment Plan (Electric Companies Only)

The PIPP Balanced Payment Plan is only offered by electric and combination utility companies. This plan provides an option of budgeting monthly electric bills so payments do not dramatically increase during the summer. The PIPP Balanced Payment Plan is based on winter PIPP payments and summer actual usage. Consult with your local utility company or community action agency representatives at the time you enroll in PIPP for more details.

Three Percent PIPP

If your household is at or below 50 percent of the federal poverty level and the household uses electricity as its secondary source of heat, your household would pay 3 percent instead of 5 percent in the winter heating season only.

The PIPP Balanced Payment Plan and Three Percent PIPP payments are not available at Cleveland Electric Illuminating and Toledo Edison due to an existing low-income rate.

If you were a participant in this program in past years or are elderly and seeking energy assistance, please contact the Ohio Department of Development Office of Community Services at (800) 282-0880, TDD (800) 868-1557.

Arrearage Crediting Programs

Arrearage Crediting is available to PIPP customers who are no longer income eligible for PIPP. The Arrearage Crediting Program assists you with gradually paying off your total arrearage amount. Current and former PIPP customers should contact their local utility company for specific information on the rules and regulations of arrearage crediting. Following are the guidelines for the standard arrearage crediting program offered by AEP Ohio, Columbia Gas of Ohio Dominion East Ohio, Duke Energy Ohio and Ohio Edison:

  • Gas customers continue to pay your PIPP payment amount for the first 12 months after losing PIPP eligibility.  Electric customers pay the PIPP payment during the winter months and the regular bill or PIPP payment, whichever is higher during the summer months for the first 12 months after losing PIPP eligibility.
  • Beginning on the 13th month after losing PIPP eligibility, you stop paying your PIPP amount and start paying the amount due on your monthly bills for the next 12 months.
  • At the end of the second year off of PIPP, you pay your current bill plus an extra arrearage payment (not to exceed $20). This payment goes towards paying off the total arrearage amount due.
  • Once you begin paying the current bill and your arrearage payment, you will be eligible to receive matching credit equal to your arrearage payment. The utility company will determine how often this credit will be applied to your account. The arrearage credit from the company will be applied to your bills as long as the monthly bill is paid in a timely manner.

Cleveland Electric Illuminating, Dayton Power & Light, Vectren Energy Delivery of Ohio and Toledo Edison are excluded from this crediting system. However, all of these companies have crediting systems somewhat similar to the one described above.

Winter Crisis Program (formerly Emergency Energy Assistance Program or E-HEAP)

A special component of HEAP, the Winter Crisis Program, is administered by community action agencies throughout Ohio. The Winter Crisis Program provides assistance once per heating season to eligible low-income households that are disconnected, threatened with disconnection, or have less than a ten-day supply of bulk fuel. For further information, contact your local community action agency.

Who is eligible?

The total household income of an applicant must be at or below 200 percent of the federal poverty guidelines listed below:

How do I sign up?

Applications for Emergency HEAP are accepted through March 31. Contact your local community action agency to sign up.

Home Weatherization Assistance Program (HWAP)

Ohio's Home Weatherization Assistance Program (HWAP) is a federally funded low-income residential energy efficiency program. The program reduces low-income households' energy use, thus creating more affordable housing for those in most need. Services include attic, wall and basement insulation; blower-door-guided air leakage reduction; heating system repairs or replacements; and health and safety testing and inspections. All measures are provided based on an on-site energy audit and on cost-effective guidelines developed using the NEAT computerized energy audit. Individualized client education is an important component of the program.

Who benefits from HWAP?

Households at or below 200 percent of the federal poverty guidelines, PIPP (Percentage of Income Payment Plan) participants, PIPP eligible households or households participating Supplemental Security Income qualify for this no-cost program.  After weatherization, households that heat with natural gas reduce space heating consumption by an average of 24.7 percent, and electrically heated homes reduce usage by 13 percent on average.  HWAP participants increased the percentage of utility bills that they pay and the rate of disconnections of utility service for this group decreased by 50 percent.

How do I sign up?

Call (800) 282-0880, TDD (800) 686-1557 or write to P.O. Box 1240, Columbus, Ohio 43266-0583. HWAP applications may also be downloaded from the Ohio Department of Development Web site or picked up at community action agencies, post offices and libraries. Note: Each household should mail only one application.

Summer Crisis Program

A special component of HEAP, the Summer Crisis Program provides summer cooling assistance for low-income elderly households and for Ohioans with qualifying medical conditions. The program applies to electric utilities only.

What are the benefits?

One-time payment assistance of up to $175 to be put towards:

  • Electric bill payment,
  • Air conditioning unit, or
  • Fan

Who is eligible?

  • You do not have to be enrolled in PIPP or have received a disconnection notice to be eligible for the Summer Crisis Program.
  • Households must have a gross annual income of 200 percent of the federal poverty level and meet one of the following criteria:
    • Have a member of the household who is at least 60 years old; or
    • Provide physician documentation of medical necessity.

How do I sign up?

Applications for the Summer Crisis Program are accepted from July 1 through August 31. Contact your local community action agency to sign up.

HeatShare Programs

The HeatShare programs are programs administered by the Salvation Army to help qualifying households pay for natural gas bills. These programs typically run from January until May, or until funds are depleted. For more information about the HeatShare program or to receive assistance, please contact your local Salvation Army.

Columbia Gas of Ohio HeatShare Program

Customers of Columbia Gas of Ohio are eligible for the HeatShare program if they have an annual gross household income at or below 150 percent of the federal poverty guidelines. Households experiencing unexpected financial hardships may also be eligible for the program, determined on a case-by-case basis. The HeatShare program provides Columbia customers with a one-time assistance grant of up to $250. Customers are only eligible for HeatShare once per year, and the assistance cannot be applied toward security deposits or bills that are not required to maintain service.

Dominion East Ohio EnergyShare Program

The Dominion East Ohio EnergyShare program is designed to provide fuel assistance to pay for any type of winter heating bill. To qualify for the program, customers must live within the Dominion service territory, must have a termination notice, and must have exhausted other resources for state and federal fuel assistance. Senior citizens age 60 and older do not need a termination notice to qualify. Applicants must also meet one of the following criteria:

  • Annual household income at or below 150 percent of the federal poverty guidelines;
  • Head of the household is unemployed; or
  • Have a demonstrated personal or family crisis.

EnergyShare can provide customers with assistance of up to $500 for heating bills and up to $250 for deposits. The funds cannot be used for unauthorized usage, bills older than one heating season, or unpaid balances from the previous heating season. To receive assistance, the applicant must have their name on the utility account or live at the listed residence. For more information, contact your local Salvation Army or Dominion East Ohio at (800) 362-7557.

Duke Energy Ohio HeatShare Fuel Fund

Eligibility for the Duke Energy Ohio HeatShare program is based upon need, and households must be subject to disconnection in order to qualify. Eligible customers can receive a one-time assistance payment of $300. For more information, contact the Salvation Army at (513) 721-0795.

Extended Payment Plans

PUCO-regulated gas and electric companies have the following extended payment plans available to allow you to make affordable payments and maintain service:

  • The One-Third Plan (Nov. 1 – April 15)
  • The One-Sixth Plan

The one-third, one-sixth and budget payment plans are available to all residential customers regardless of income. PIPP is only available for those customers who meet the income guidelines. For more information, contact your utility company or your local community action agency. You may also call the PUCO toll-free: Monday through Friday between 8 a.m. and 5 p.m., EST:

  • (800) 686-PUCO (7826) (voice)
  • (800) 686-1570 (TDD)

Some utility companies may offer other emergency assistance plans. For more information, please contact your utility company.

Additional Assistance for Columbia Gas of Ohio Customers

With the approval of the PUCO, Columbia Gas of Ohio has created a $2.1 million payment assistance fund to help customers who are having difficulty paying their heating bills but do not qualify for existing energy assistance programs. These funds will help customers with incomes between 175 and 200 percent of federal poverty guidelines. For a family of four, the household income could be up to $44,100 per year.

Columbia has also made available additional assistance for customers with incomes at or below 175 percent of federal poverty guidelines who have already exhausted all other available funds. Columbia will distribute $1.85 million through this fund over the next five winter heating seasons.

Columbia customers who believe they may be eligible for assistance should contact their local community action agency. Customers who are not sure which agency to contact should call the Columbia Customer Contact Center at (800) 344-4077 for information on where to apply.

Energy Assistance for Military Personnel and their Families

The Patriot Plan, a program providing protections and benefits to military personnel and their families, can assist qualifying customers with maintaining utility service while serving on active duty. Under the plan, Ohio’s natural gas and electric utilities cannot disconnect the residential utility service of any military reservist or National Guardsman deployed on active duty for nonpayment.

Upon return from active duty, utility companies must offer customers a period of time equal to the length of their deployment to pay any arrearages that may have accumulated. Additional time may be requested by a customer if the amount in arrearages presents a hardship. Utility companies are also prohibited from charging any late payment fees or interest to qualifying customers during the period of deployment or the repayment period.

The Patriot Plan does not apply to career active-duty military personnel serving their regular tour of duty. For additional information regarding this benefit, contact your local utility company or the PUCO at (800) 686-PUCO (7826).

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Pennsylvania Utility And Non-Profit Energy And Fuel Assistance Programs

$1 Energy Fund
The $1 Energy Fund, Inc. was founded in 1983 in Western Pennsylvania by a coalition of concerned community, religious, and business leaders, and has grown to become the fourth largest fuel fund in the country, both in clients served and dollars granted.

Contact Information:
www.dollarenergy.org/ipartner/registration/applicant.asp

Philadelphia Utility Emergency Services Fund
The Philadelphia Utility Emergency Services Fund was created by utility companies, public officials, business leaders, and community organizations in response to increased terminations of gas, electric, and water service, coupled with inadequate LIHEAP benefits.

Contact Information:  www.uesfacts.org/client.html

Equitable Gas Hardship Fund

This fund provides supplemental payments for repair/replacement of defective heating equipment or gas lines.

Contact Information:     
Call 412-395-3160 in Allegheny County
1-800-654-6335 outside Allegheny Co.

National Fuel Gas Neighbor for Neighbor Heat Fund
The fund is supported by customer, employee and shareholder donations that are used for cash grants to prevent disconnection of utility service, pay current or past due energy bills or purchase home heating fuel of any kind.

Contact Information:  www.natfuel.com/forhome/PaymentAssistance.htm

PECO Matching Energy Assistance Fund
MEAF is an energy assistance program that enables PECO Energy to assist low-income, residential customers in its service territory with bill payment. MEAF is a customer pledge program in which PECO matches customer contributions.

Contact Information:
www.exeloncorp.com/ourcompanies/peco/pecores/assistance_prgs/meaf.htm

PPL Operation Help

Funds may be used to pay any type of home heating bill (electric, natural gas, oil or coal).  Funding comes from PPL, its customers, its employees and retirees.  A network of 16 community groups and social service agencies across eastern and central Pennsylvania administers the program, interviews applicants and distributes funds.

Contact Information:  Call 1-800-342-5775.

*Please note: PPL Electric Utilities only serves the following counties:

Berks
Bucks
Carbon
Chester
Clinton
Columbia
Cumberland
Dauphin
Juniata
Lackawanna
Lancaster
Lebanon
Lehigh
Luzerne
Lycoming
Monroe
Montgomery
Montour
Northampton
Northumberland
Perry
Pike
Schuylkill
Snyder
Susquehanna
Union
Wayne
Wyoming
York

PPL Operation Share
Provides emergency financial aid to pay heating bills for families with financial hardships.  Operation SHARE is funded by customers and employees of PPL.  The $1 Energy Fund administers Operation Share.  A network of community-based agencies processes applications for aid from families with financial hardships because of unemployment, disabilities, large medical expenses and other reasons.

Contact Information:  Call 1-800-652-0550

Pennsylvania Power Company Reach Hardship Fund
The fund is supported by employee and customer contributions that are matched with corporate funds. Payments are made directly to energy vendors of low-income customers to help with energy bills. The funds are administered by the Salvation Army.

Contact Information:  Call 1-800-720-3600.

PG Energy Inc. Project Reach:

Resources include shareholder, employee and customer contributions and special fund raising projects.  Payments are applied to customers' gas bills.

Contact Information:  Call 1-800-490-8605.

Adams Electric Cooperative Project Helping Hand

Customer donations help less fortunate co-op members who are unable to pay their electric bills.

Contact Information:  Call 1-888-232-6732

Central Electric Cooperative Family Fund Energy Assistance Program

Funds from members, employees and Cooperative matching funds assist member-families with heating bills. The Family Fund will match whatever the member is able to pay, up to $200, during a twelve month period, if certain criteria are met.

Contact Information:  www.central.coop/CEC_Payment_Options.asp

Citizen's Electric $1 Energy Fund

Eligible families must apply for all available energy assistance grants before applying to the $1 Energy Fund, and meet the grant program guidelines that include making a sincere effort of payment.

Contact Information:
www.citizenselectric.com/Customer%20Information/dollar_energy.htm

Claverack Electric Cooperative Operation Round Up

Member’s donations help low-income and in-need families in Claverack service territory.

Contact Information:
www.claverack.com/claverack/Forms/FmOperationRoundUp.asp

Northwestern Rural Electric Cooperative Member to Member

Member donations are matched by the Co-op and the funds will be used to help benefit members who are struggling to pay their electric bill. Contact the Co-op office for names and phone numbers of participating agencies.

Contact Information:
  Call 1-800-352-0014

REA Energy Cooperative Members Sharing With Members Fund

Member donations provide assistance to cooperative members who may be faced with an unexpected loss of income due to illness, family emergency, or other situation that may limit their ability to pay their electric bills.

Contact Information:
  Call 1-800-211-5667

Somerset Rural Electric Cooperative Lights On

This program helps low-income families with their electric bills. Lights On is funded by the voluntary contributions of members.

Contact Information:
  Call 1-800-443-4255

Spring City and Royersford Project Outreach

A one-time-per-year emergency assistance program for Spring City and Royersford residents will provide up to 150 gallons of oil per household to residents. Project Outreach has no set guidelines.

Contact Information:
  Call 610-948-5111

Customer Assistance Programs
Pennsylvania’s major gas and electric utilities are required to provide Customer Assistance Programs (CAPs).  CAPs generally provide a percentage of a bill plan or a percentage of an income payment plan, so that low-income customers’ utility payments are based upon their incomes and/or utility bills.  Some programs include utility arrearage forgiveness; others provide flat rate discounts or bill credits.

Contact Information:  Contact your local utility company.

Allegheny Power Assistance
This program works with low-income customers to waive late payment charges.

Contact Information:

www.puc.state.pa.us/general/consumer_ed/energy_asst_progs.aspx

Columbia Gas of Pennsylvania Emergency Repair Fund

This program is designed to address emergency situations that involve unsafe service conditions for residential heat customers with low incomes, who own and are living in their home.

Contact Information:  Call 1-800-537-7431

Dominion Peoples Assistance
This program waives late fees for overdue bills.

Contact Information:
  www.dom.com/customer/pares_eaprograms.jsp

Duquesne Light Stay Warm Programs
Stay Warm programs are designed to extend the safety net during the cold weather months (Dec. 1 through March 31) by helping disconnected, low-income customers have their service reconnected. Program also provides other working low-income customers credits of up to $150 to offset arrearages on their accounts (other than their current month's bill).

Contact Information:
www.duquesnelight.com/CustomerServices/Bills&Payments/PayingMyBill/StayWarm/StayWarm.cfm

Equitable Gas of Pennsylvania Energy Assistance Program (EAP)

This affordable monthly payment program permits qualified customers to pay a portion of their household income for gas service.  Equitable also provides information on conservation techniques.

Contact Information:  www.energypa.org/consumer/index.html

National Fuel Gas Low Income Residential Assistance Program (LIRAP)
This program offers reduced billing based on a percentage of the household's income and arrearage forgiveness.

Contact Information:  Call 1-800-365-3234

National Fuel Gas Elderly, Blind or Disabled Payment Troubled Residential Assistance

This program is designed to assist payment-troubled customers who are at least 62 years of age, blind or disabled.  Program features include a lower monthly gas rate, debt forgiveness, emergency heating equipment repair or replacement, and conservation measures depending upon individual circumstances.

Contact Information:
  www.natfuel.com/forhome/special_services.htm

PG Energy Partners Program
This program establishes affordable payments for low-income customers based on percentage of income, and arrearage forgiveness.

Contact Information:
www.pgenergy.com/residential/universal_programs.html

Pennsylvania Power & Light (PPL) OnTrack Program
 
This program features a special payment plan that offers reduced monthly payments, protection from shutoffs, and debt forgiveness.

Contact Information:

www.pplelectric.com/home/payment+assistance/OnTrack.htm

Philadelphia Gas Works Customer Responsibility Program

CRP is PGW's customer assistance program that can help low-income customers better afford their PGW bills and maintain their gas service.  CRP may provide discounted bills for eligible customers.  CRP customers pay a budget amount based on their gross household income.  Among other features, this program offers forgiveness of 1/36th of a participant’s pre-program arrears each month, if applicable, if the participant keeps his or her payments current.

Contact Information:
www.pgworks.com/assistanceprograms/energycenters.htm

Philadelphia Gas Works Conservation Works
The PGW Conservation Works Program (CWP) is designed to reduce energy usage, and help make energy bills affordable for low-income households. Currently, the CWP is targeted to gas-heating customers whose usage is average or above average and who are enrolled in the Customer Responsibility Program.  Service may include a home diagnostic audit, energy education, and energy-related home repairs, among others.

Contact Information:
  Call 215-235-1000

Wellsboro Electric Company $1 Energy Fund
Provides grants to low-income residential customers for electric bills.

Contact Information:   Call Wellsboro Electric Office:  570-724-3516
www.wellsboroelectric.com/weco/dollarNrgFnd.asp

TW Phillips Gas & Oil Co. Energy Help Fund
This assistance program serves low-income families.

Contact Information:  Call 1-800-222-5101

UGI Utilities Inc. - Gas and Electric UGI Utilities Inc. - Gas and Electric
Monthly payment will be based on a household's income rather than gas usage.  When LISHP bills are paid on or before the due date the difference between the amounts billed and the actual amount used will be forgiven. Past due balance may be forgiven.

Contact Information:
  Call 1-800-844-9276.
www.ugi.com/

UGI Utilities, Inc. Operation Share

Through UGI's Operation Share, customers can help troubled families meet their energy needs. For every $2 donated, UGI adds another $1 of funding, up to $4000 per year. The Commission on Economic Opportunity (CEO) administers the program and determines eligibility for assistance.

Contact Information:
     
Call Electric Division: 1-800-962-1212            
Gas Division: 1-800-340-5394

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Energy Efficiency
Columbia Gas of Pennsylvania Warm Choice
A free weatherization program that first identifies an energy picture of your home and then takes action to seal up areas where heat escapes.  This free program is designed for customers with low incomes and high gas usage.

Contact Information:

www.directlinkeservices.com/pa/pa/pa_energyassistanceprogram.htm

Duquesne Light Stay Smart Comfort
Energy audit, free weatherization measures, energy education and services and measures to reduce your electric use and lower your monthly bill.

Contact Information:
www.duquesnelight.com/CustomerServices/bills&payments/PayingMyBill/UniversalServices/page6.htm

Met-Ed WARM Program

Met-Ed partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers.

Contact Information:

www.firstenergycorp.com/Get_Help_With/Billing_and_payments/Payments/Assistance_programs_and_bill_information/Met-Ed/index.html

Penelec Warm Program

Penelec partners with community-based organizations and energy conservation contractors who perform energy-saving home improvements and energy education for customers.

Contact Information:
www.firstenergycorp.com/Get_Help_With/Billing_and_payments/Payments/Assistance_programs_and_bill_information/Penelec/index.html

Penn Power WARM program

Free home energy education and weatherization assistance to help eligible low-income customers.

Contact Information:
www.firstenergycorp.com/Get_Help_With/Billing_and_payments/Payments/Assistance_programs_and_bill_information/Penn_Power/Index.html

Pennsylvania Power & Light WRAP

Customers may qualify for energy education, energy-efficient appliances and home weatherization services such as insulation and caulking.

Contact Information:

www.pplelectric.com/home/payment+assistance/WRAP.htm
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El Paso, Texas Low Income Rider Program From El Paso Electric

Texas residential customers who have a Lone Star Card or a total annual household income at or below 125% of the federal poverty level can qualify for a $54 a year savings on electric bills. As part of the Low Income Rider (LIR) program approved by the Public Utility Commission of Texas, residential customers who qualify will not be charged the $5 customer charge on monthly electric bills by El Paso Electric.

Who Qualifies?
To qualify for the El Paso Electric Low Income Rider you must:
  • Have an El Paso Electric account in your name, and
  • Have a Lone Star Card or have household annual income at or below 125% of the federal poverty level.




How to Apply
Customers with Lone Star Cards
Customers with household annual income at or below 125% of the federal poverty level

Important Notice
Upon verification of all reported information and qualification to participate in the Low Income Rider (LIR), the $4.50 Customer Charge will not be billed for the following twelve (12) months. A customer can renew the LIR on an annual basis by providing verification of customer information.

Questions
El Paso Electric
Customer Services
Texas: 543-5970
Toll free: (800) 351-1621
El Paso Electric Customer Services online


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California Assistance With Paying Utiity Bill

Some utilities have shareholder-funded emergency payment assistance programs for their customers, which provide cash assistance to help offset the costs of heating and cooling their homes. There are also other plans that may be of assistance to you in managing your energy bills.

PG&E

Relief for Energy Assistance Through Community Help (REACH) The Relief for Energy Assistance through Community Help (REACH) program is for low-income customers who experience severe, uncontrollable or unplanned hardships and are unable to pay for their energy needs. Balanced Payment Plan Program (BPP) The Balanced Payment Plan Program (BPP) allows you to pay the same amount every month by averaging your household energy costs for the last 12 months.

Edison

Level Pay Plan Edison's Level Pay Plan allows you to budget the cost of electric service into equal monthly payments, by spreading high summer or winter bills over an entire year. Energy Assistance Fund Edison's Energy Assistance Fund helps low-income customers in financial hardship with electric bills. Residential Summer Discount Program Edison's Residential Summer Discount Program provides credit for customers who permit Edison to install and use a device that allows Edison to remotely turn off the customer's air conditioner at high-peak hours. The amount of credit received is dependent upon how often the customer lets Edison use the device.

Southern California Gas Company

The Gas Assistance Fund (GAF)  helps qualifying customers who are having difficulty paying their gas bills. This program, administrated by the United Way of Greater Los Angeles, is funded by donations from customers, shareholders and employees of The Gas Company®  

The Level Pay Plan  helps smooth out the ups and downs of monthly gas bill by averaging annual gas consumption and costs over a 12-month period. You pay an average bill amount each month instead of actual charges.

SDG&E

Neighbor to Neighbor SDG&E's Neighbor to Neighbor program gives people financial help with their energy bills, and the fund is subsidized by SDG&E shareholders and employees. The money goes toward helping customers who do not qualify for any other assistance programs but can't pay their SDG&E bill due to temporary financial hardship. There is no income requirement but a need must be there, as in the case of temporary unemployment or a serious family illness.   If you need this assistance, call the numbers provided here (utilities also provide their phone numbers on their bills):

Phone Numbers for Energy Assistance Programs
Utility Emergency Payment
PG&E 800-933-9677
Edison 866-675-6623
SDG&E 800-411-7343
SoCalGas 800-427-2200
Alpine Nat'l Gas 209-772-3006
Avista Utilities 800-227-9187
Bear Valley Elect 800-808-8237
PacifiCorp 888-221-7070
Sierra Pacific 800-782-2498
Southwest Gas 800-645-4541
West Coast Gas 916-364-4100
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Missouri - Help With Your Utility Bills

If you need help paying your utility bills, contact one of these organizations.

 -   Missouri Weatherization Assistance Program - federal grant program established to help reduce the heating and cooling costs for low income persons through improving the energy efficiency of their homes.

 -   Missouri Low Income Energy Assistance Program - program to assist qualifying households with the payment of a portion of their residential winter heating costs.

 -   Black Hills Cares - provides funds to help people with their energy bills or emergency energy-related expenses.

 -   "Heat Share" program by the Salvation Army - provides assistance with heating and cooling bills, and when funds permit, with emergency repairs to furnaces, air conditioners and hot-water heaters. Contact your local Salvation Army location for assistance.

 -   Empire's Action to Support the Elderly ("E.A.S.E.") - program to assist seniors with their overdue electric bills.

 -   Project Help by Empire District Electric Company provides assistance to senior citizens and handicapped persons.

 -   "IShare" and "IRap" programs by the Independence, Missouri Power and Light Department assist low-income and seniors with their utility bills. Contact your Community Services League for assistance.

 -   "Dollar More" - program by AmerenUE assists lower income individuals with their utility bills.

 -   "Dollar Aide" by Kansas City Power & Light helps people in need pay their utility bills. Contact KCP&L for assistance.

 -   Energy Assistance program by Missouri Gas Energy provides emergency assistance to assist with payment of utility bills.

 -   DOLLAR HELP - a non-profit corporation supported by Laclede Gas Company that provides private funds to low-income, elderly, and disabled households to prevent the cut-off of the household's heat. DOLLAR HELP is available only if you have qualified for LIHEAP.

For information, contact:

St. Louis City & Wellston Residents - Human Development Corporation (HDC)652-5100

St. Louis County Residents - Metroplex, Inc. 863-0015

 -   Operation "Round Up" – program by several local power companies provides energy assistance funds to local non-profit organizations and individuals in need:
 -   Co-Mo Electric Cooperative
 -   Crawford Electric Cooperative
 -   Laclede Electric Cooperative
 -   Osage Valley Electric Cooperative
 -   White River Valley Electric Cooperative

 -   Caring Co-op Neighbors – a customer-funded program North Central Missouri Electric Cooperative to assist members who meet eligibility requirements. Members in need can receive up to $2,500 assistance annually. Apply through the Green Hills Community Action Agency or the Missouri Division of Family Services
 -   Make your home more energy efficient
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New Hampshire Bill Assistance Programs

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FUEL ASSISTANCE PROGRAM (FAP)

If you or someone you know may have trouble paying for heat this winter, the Office of Energy and Planning’s (OEP) Fuel Assistance Program (FAP) may be able to provide some relief. FAP is federally funded through the U.S. Department of Health and Human Services. OEP in turn contracts with six local Community Action Agencies (also known as CAAs) to provide service to eligible households.

As funds become available, the Fuel Assistance Program provides benefits to income eligible New Hampshire households to assist with heating costs. Renters and homeowners are eligible for the Fuel Assistance Program.

For application information, contact the Community Action Agency in your area.

For administrative information, contact OEP.

NATURAL GAS BILL ASSISTANCE

National Grid (formerly KeySpan Energy Delivery) and Northern Utilities now offer a discount program for eligible low-income customers in New Hampshire who heat with natural gas. You are eligible for these programs if you or a member of your household qualify for any of the following programs:

  • Fuel Assistance
  • Electric Assistance Program
  • Supplemental Security Income
  • Women, Infants and Children
  • Commodity Surplus Foods (for women, infants and children)
  • Elderly Commodity Surplus Foods
  • Temporary Aid to Needy Families
  • Housing Choice Voucher (Section 8)
  • Head Start
  • Aid to Permanently and Totally Disabled
  • Aid to the Needy Blind
  • Old Age Assistance
  • Food Stamps

Fuel Assistance recipients do not need to apply. You will be automatically enrolled in the program when your gas utility is notified about your fuel assistance benefit.

Customers of National Grid and Northern Utilities who believe they qualify should contact their gas company directly, either National Grid at 1-800-262-4111 or Northern Utilities at 1-800-552-3044.

ELECTRIC ASSISTANCE PROGRAM (EAP)

The statewide Electric Assistance Program (EAP) provides qualifying customers with a discount on their monthly electric bill. The electric utilities work with Community Action Agencies located throughout the state to identify and enroll eligible customers for the statewide EAP.

The discount is based on the household gross income and the type of space heating used in the home. Eligibility is determined by total household income and the number of household members. Income is based upon a household’s gross income at the time of application. New applicants may be placed on a waiting list for benefits. However, it is very important for you to complete the application. In the event that funds become available, your application will be considered.

To apply for Electric Assistance, contact your Community Action Agency. If you need additional assistance please contact:

New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord NH 03301-2429
Phone: (603) 271-2431
Fax: (603) 271-3878
TDD Access - Relay NH: 1-800-735-2964
Consumer Assistance: 1-800-852-3793
e-mail: puc@puc.nh.gov
Directions to the NHPUC

WEATHERIZATION ASSISTANCE PROGRAM (WXN)

The State of New Hampshire's Weatherization Assistance Program (WXN) is designed to reduce household energy use and costs in the homes of low-income persons throughout the state by installing energy efficiency improvements.

The Office of Energy and Planning (OEP) operates the Weatherization Program with grants from the U.S. Department of Energy (DOE) and the U.S. Department of Health and Human Services. OEP subcontracts with New Hampshire’s Community Action Agencies (CAAs) which are responsible for operating and delivering weatherization services at the local level.

OEP, whenever possible, collaborates with the electric and natural gas utilities’ energy efficiency programs to enhance the weatherization services provided to low-income households in New Hampshire. Please contact your electric and/or gas utility for more information about the utility sponsored programs. To contact your electric utility go to nhsaves.com. To contact your natural gas utility go to gasnetworks.com.

Once an applicant is determined income eligible, the application is placed on a waiting list. An energy auditor will contact the applicant to schedule a time to perform a comprehensive home energy audit. The audit includes diagnostic testing, which is performed by an OEP-certified energy auditor. The following are installed in order of priority based on the energy audit findings:

1 - measures designed to reduce general heat waste;
2 - wall and/or attic insulation where appropriate;
3 - evaluations of and repairs to heating systems (funding is limited).

To apply for Weatherization Assistance, contact your Community Action Agency. If you need additional assistance please contact:

Andy Gray
Weatherization Program Manager
Office of Energy and Planning
4 Chenell Drive
Concord NH 03301-8501
Phone: (603) 271-6359
Fax: (603) 271-2615

TEMPORARY ASSISTANCE FOR NEEDY FAMILIES PROGRAM (TANF)

Available through the Department of Health & Human Services, the Temporary Assistance for Needy Families Program (TANF) provides cash assistance to families with dependent children through either the Family Assistance Program (FAP) or the New Hampshire Employment Program (NHEP). To qualify, the dependent children must lack parental support or care due to death, continued absence or because one or both parents in a two-parent home are disabled, unemployed or working less than 100 hours a month.

The Emergency Assistance Program (EA) allows families eligible for TANF to obtain or retain safe and healthy housing. EA payments can be applied to rent, mortgage and utility arrearages; rent and utility deposits; and fuel deliveries. EA can only be used in a true emergency such as homelessness, termination of a utility, or lack of heat, hot water, or cooking fuel.

For further information, contact:

Temporary Assistance for Needy Families Program (TANF)
Department of Health & Human Services
Brown Building
129 Pleasant Street
Concord NH 03301-3857
Phone: (603) 271-4238 or 800-852-3345 x4238
Fax: (603) 271-4637
TDD ACCESS: 800-735-2964
Directions to Brown Building

NEIGHBOR HELPING NEIGHBOR

The Neighbor Helping Neighbor Fund (NHN) was established to help New Hampshire's working poor, elderly, handicapped, and others in financial crisis who do not qualify for other fuel assistance and have received a disconnect notice from their electric or natural gas company. Since 1992, more than 1,100 families have been helped each year.

For more information or to apply, New Hampshire residents should contact their local Community Action Agency.

OTHER ASSISTANCE

Other assistance may be found for either low-income or non low-income households by contacting:

Your town or city welfare office
Your local house of worship
Your heating vendor
The Salvation Army

COMMUNITY ACTION AGENCIES

Telephone your local Community Action Agency (CAA) office to set up an appointment or learn more about the application process for Fuel Assistance, Electric Assistance, Weatherization services, or Neighbor Helping Neighbor.

For Belknap & Merrimack County Residents:
Community Action Program Belknap-Merrimack Counties, Inc.
Concord 225-6880
Franklin 934-3444
Laconia 524-5512
Meredith 279-4096
Suncook 485-7824
Warner 456-2207
www.bm-cap.org

For Rockingham County Residents:
Rockingham Community Action, Inc.
Salem 898-8435
Portsmouth 436-3896 or Toll Free: 1-800-639-3896
www.rcaction.org

For Hillsborough County Residents:
Southern New Hampshire Services, Inc.
Nashua 889-3440 / 1-877-211-0723
Manchester 647-4470 / 1-800-322-1073
Peterborough 924-2243 / 1-877-757-7048
Hillsborough 464-5835 (Monday and Friday)
Milford 673-0756 (Tuesday and Thursday)
Greenville 878-3364 (Wednesday)
www.snhs.org

For Cheshire & Sullivan County Residents:
Southwestern Community Services
Keene 352-7512
Claremont 542-9528 or Toll Free: 1-800-529-0005
www.scshelps.org

For Strafford County Residents:
Strafford County Community Action
Dover 749-1334
Rochester 332-3963
Milton 652-9893
Farmington 755-9305
www.straffcap.org

For Coos, Carroll & Grafton County Residents:
Tri-County Community Action
Coos County
Berlin 752-3248
Colebrook 237-8168
Lancaster 788-4477
Carroll County
Tamworth 323-7400 or Toll Free: 1-888-842-3835
Grafton County
Littleton 444-6653
Plymouth 536-8222
Woodsville 747-3013
Lebanon 443-6100
www.tccap.org

Area Code for all numbers listed is 603

WINTER DISCONNECTION RULES

During the winter months, there is increased protection for customers of natural gas, electric and steam utilities. While customers can still be disconnected if they fail to make payments on their gas, electric or steam bills, it is more difficult to be disconnected in the wintertime.

From November 15 to March 31, a utility company may not disconnect a customer’s service:

  • If the customer does not use electric service for heating and the balance owed for service provided is less than $225;
  • If the customer does not use gas service for heating and the balance owed for service provided is less than $125;
  • If the customer has electric, gas, or steam heat, the utility may not disconnect service if the balance owed for service provided is less than $450.

Utilities must seek commission approval before disconnecting the service of residential customers known to be 65 years or older and customers with a known financial hardship.

Customers with medical emergencies have additional protection from disconnection at any time of the year. If you or someone in your family has a medical condition which would be adversely impacted by the disconnection of your utility service, contact your utility.

For complete information regarding Winter Disconnection Rules, contact the Public Utilities Commission Web site or call the Consumer Assistance Line at 1-800-852-3793.

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Ohio Regular Home Energy Assistance Program

Click Here For Website

What is Regular  HEAP?
The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Department of Development, Office of Community Service (OCS).  It is designed to help eligible low-income Ohioans meet the high costs of home heating. If you are eligible for assistance, the amount of your one-time HEAP benefit wilI depend on federal funding levels, how many people live with you, total household income and the primary fuel you use to heat your home. In most cases, the one-time benefit will be a credit applied to your energy bill by your utility company (or fuel vendor).  

2009-2010 Energy Assistance Application 

Eligibility Requirements:
Applications for the 2009-2010 Regular HEAP program will be accepted August 1, 2009 through May 31, 2010. The total household income of an applicant must be at or below 200 percent of the Federal Fiscal Year 2009 federal poverty guidelines listed below: 

Size of Household
Total Household Income Twelve Months
1
up to $21,660.00
2
$29,140.00
3
$36,620.00
4
$44,100.00
5
$51,580.00
6
$59,060.00
7
$66,540.00
8
$74,020.00
For households with more than 8 members, add $7,480 per member

A household applying for HEAP must report total gross household income for the past 12 months for all members, except wage or salary income earned by dependent minors under 18 years old. Both homeowners and renters are eligible for assistance. 

Exceptions to the Guidelines:
Families who live in federally-subsidized housing where the heat is included in the rent are not eligible for HEAP. 

Household Income:
Household income is defined as the total annual gross income before taxes (minus exclusions) of all household members, except earned income of dependent minors under 18 years of age. Head of household and spouse may never be considered minors. Gross household income includes wages, interest, dividends, annuities and pensions. Additional sources that HEAP defines as income include, but are not limited to the following: 

  • Social Security
  • Supplemental Security income (SSI)
  • Railroad Pensions
  • Retirement and/or Company Pensions
  • Veterans Pensions (not for service related disability)
  • Company Disability and Black Lung
  • Strike Benefits
  • OWF/TANF/DA
  • Alimony
  • Unemployment Benefits
  • Workers Compensation
  • Unearned income paid to or on the behalf of minors
  • Cash Gifts
  • Lump Sum Distribution (prorated when payment is designated for a set period of time)
  • Estate and Trust Settlements (excluding attorney fees)
  • Capital Gains (Example: Proceeds from sale of property, home and stock)
  • Utility Allowances (as discretionary income)
  • Immigrant Relocation Allowance
  • Adoption Assistance
  • Child Support Received
  • Garnished Wages
  • Active Military Pay
  • Social Security Disability (SSDI)
  • Veteran's Disability (VA Disability) 

Excluded Household Income:

  • Food Stamps/Cash Payment for food stamps
  • Assets from bank withdrawals
  • Tax refunds and rebates
  • Handicapped Income- self-sufficiency programs (e.g., work expenses for the blind)
  • Loans from individuals or institutions requiring repayment of either principal or principal and interest
  • Funds/training stipends designated for specific purposes (i.e., educational grants for tuition and/or books)
  • Work Allowances (i.e., LEAP)
  • Transportation Allowances (i.e. Workforce Investment Act (WIA))
  • Title V Wages Older Americans Act (Public Law 100-175 i.e., Green Thumb, Foster Grandparents program)
  • Medicare payments
  • Stipend for Foster Care
  • Agent Orange Compensation/Benefit
  • Vista or other Americorp Stipends
  • Health Insurance Premiums (dental, vision and health insurance, supplemental health insurance)
  • Prevention, Retention, Contingency (PRC), assistance to attempt to divert families from long-term financial dependency
  • Title III DREAP
  • Military allowances for subsistence; housing, family separation, etc.

Where Can You Obtain HEAP Applications?
The HEAP application is the same Energy Assistance Programs application referenced above. They were mailed to households that were found eligible for assistance the previous winter heating season. Applications are available at: 

  • Call HEAP toll-free at 1-800-282-0880
  • Local Community Action Agencies
  • Local libraries
  • County Departments of Job and Family Services
  • Area Agencies on Aging
  • Local Utility Offices
What else is required to be mailed with your completed and signed application?
  • Proof of income for the past twelve (12) months
  • A copy of a recent fuel/utility bill
  • Please sign your application.

Mail Completed and Signed Applications to:
HEAP
P.O. BOX 1240
COLUMBUS, OH 43216



For Additional Information:
Call HEAP toll-free at 1-800-282-0880 during regular business hours (7:00 A.M. to 5:00 P.M.) Monday through Friday. For the hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number 1-800-686-1557 or in Franklin County, call (614) 752-8808. The FAX number is (614) 728-6832.

 

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Glendale Heights, Illinois Senior Citizen Utility Tax Rebate

The Village offers a program to rebate qualifying Senior Citizens money towards Municipal Utility Taxes. An eligible applicant:

  • must be age 62, or if married, one spouse must be 62,
  • must be the same person who pays for the utilities, or to whom the utilities are
    billed,
  • must have an adjusted gross income in 2009 of not more than $40,000

Applications are accepted between January 1 and April 30, 2010. Click here to download an application (pdf). Proof of residency, age, income, and payment of utilities is required.

Qualifying applicants will receive a $100 rebate. To request further information regarding the program, please call the Finance Department’s Senior Citizen Utility Tax Rebate Information line at 1.630.251.9065, and leave a message. All messages left at that number will be returned the next business day.

http://www.glendaleheights.org/latestnews.html

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Pike County, Ohio Winter Crisis Program For Winter Heating Bills

Community Action Committee of Pike County is accepting applications for the 2009-2010 Winter Crisis Program from November 2, 2009 to March 31, 2010.

Customers who need assistance with winter heating bills may apply at one of two locations for the Emergency HEAP Winter Crisis Program. Customers may apply at 941 Market Street, Piketon (289-2371) or at the Senior Citizens Center (for senior citizens only), 402 Clough Street, Waverly (947-5555). Applicants must call to schedule an appointment first.

With one application, households may apply for federal and state-funded energy assistance for the Home Energy Assistance Program (HEAP), Emergency HEAP (E-HEAP) Winter Crisis Program and Percent of Income Payment Plan (PIPP). An appointment is required.

The E-HEAP Winter Crisis Program provides assistance once per heating season to eligible households that are disconnected, threatened with disconnection, or have less than a ten day supply of bulk fuel. Applicants must provide proof of residency, a copy of the bills for both the main heating and electric utility source, proof of income for all household members over the age of 18 for the past 13 weeks, documentation of co-payment if required, proof of disability, and social security numbers for all household members.

Eligible households, whose main heating source and/or necessary secondary heating source (electricity and natural gas) has been disconnected, or threatened with disconnection, may receive E-HEAP Winter Crisis Program funds up to $175.00 for regulated utilities (AEP and Pike Natural Gas) and up to $250.00 for rural cooperative electric companies. The electric and natural gas bill must be in the name of an adult household member or the landlord. If the bill is in the landlord’s name, the customer must provide a statement from the landlord stating the applicant is responsible for the electric bill.

To restore or continue their heating service, eligible households with less than a ten-day supply of propane or bottled gas may receive E-HEAP Winter Crisis Program funds up to $600.00. Eligible households with less than a ten-day supply of coal or wood may receive E-HEAP Winter Crisis Program funds up to $350.00. Households found eligible for fuel oil may receive E-HEAP funds up to $600.00. Applicants requesting assistance for bulk fuel only (propane, fuel oil, kerosene, coal, wood) must still bring in the most current electric bill even if utility assistance for electricity is not being requested. Customers are encouraged to call prior to their appointment to make sure they have all documentation required.

For AEP or Pike Natural Gas customers only:
If you have a Disconnect Notice, but you cannot get an     appointment before the disconnect date, please make an E-HEAP Winter Crisis Program appointment for the earliest available date. Then contact the Community Action Committee of Pike County (CAC) Social Services Department. CAC Social Services Department staff shall notify the utility company of your appointment date. AEP or Pike Natural Gas will extend the disconnect date only one time for 10 days. However, the appointment must be kept or the account is subject to disconnect.

The E-HEAP Winter Crisis Program can also help pay for heating system repairs in certain cases up to $175.00. A household can receive E-HEAP Winter Crisis Program assistance once per winter season.

Applications for E-HEAP Winter Crisis Program will be accepted November 2, 2009 through March 31, 2010. Walk-in customers are seen only if already disconnected or completely out of fuel (wood, propane, fuel oil). The applicant must have all documentation, at the time of the walk-in visit, to be seen for a face-to-face interview. Only a limited number of walk-ins can be seen each day.

Households whose gross income is at or below 200 percent of the federal poverty guidelines are eligible for the E-HEAP Winter Crisis Program. A household whose total income during the past 3 months is equal to or less than the following maximums may be eligible:

Size of Household

Annual Gross Income Guidelines - Effective 11/01/2009

1

up to $21,600

2

up to $29,140

3

up to $36,620

4

up to $44,100

5

up to $51,580

6

up to $59,060

7

up to $66,540

8

up to $74,020

Households with more than eight members should add an additional $7,480.00 per member.

E-HEAP Winter Crisis Program is a special component of HEAP that provides payment assistance once per heating season to customers who:
  •  
    • Have been disconnected or received a disconnection notice or
    • Have less than a 10-day supply of bulk fuel
HOW TO APPLY FOR EMERGENCY HEAP Winter Crisis Program:
  •  
    • Be an adult member of the household (please call for exception
      requirements);
    • Schedule an appointment at the Community Action Committee of Pike County (740) 289-2371;
    • Arrive promptly at your appointment time for a face-to-face interview;
    • Provide disconnection notice and most recent utility bill;
    • Provide income documentation for all household members for the
      past 13 weeks;
    • Provide Social Security numbers for all household members two years
      and older;
    • Provide printed documentation of residency for the applicant. The
      utility bill fulfills this requirement if the utility bill lists the applicant’s
       name and address. If not, bring another mail item that was delivered
      to the applicant at the address listed by the applicant.

For more information about the Emergency HEAP Winter Crisis Program, call Community Action Committee of Pike County at (740) 289-2371, TDD (740) 289-2608. Senior Citizens may contact the Pike County Senior Center at (740) 947-5555.

http://www.pikecac.org/html/social_services.html

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Independence, Missouri Senior Citizens Bill Payment Assistance Programs

The City of Independence and the Community Services League offer several programs to assist senior citizens with utility bill payments. Here is a description of the programs and how to see if you qualify:

Independence Rate Assistance Program (IRAP)
This program is designed to help low income elderly or disabled people with their utility costs. Qualified citizens of Independence pay only 50% of the electric charges on their bill. This program is administered by the Community Services League, 254-4100. To qualify, you must:

  • Be at least 60 years old or disabled,
  • Live within the city limits of Independence,
  • Be the head of your household and have electric service with the City of Independence or Kansas City Power and Light,
  • Have a maximum income of all household members no greater than 150% of the poverty level as announced by the Health and Human Services Department,
  • Have resources not exceeding $3,000, excluding your residence and vehicle, and
  • Not own rental property.

Home Weatherization
You may be able to lower your utility bills by making improvements to your home. Community Services League offers assistance to qualified people, including senior citizens, who want to make such home improvements as adding weather stripping around doors and windows, adding insulation, etc. For information, contact Community Services League at 254-4100.

Sanitary Sewer Discount
The City of Independence offers a one dollar discount to qualified persons who receive social security or similar retirement benefits. For more information, contact Utilities Customer Service at 325-7930. To qualify:

  • Your water use must be between 100 and 400 cubic feet per month during winter months, and
  • You must provide proof that you receive social security or similar retirement benefits at age 62 or over.

Late Fee Waiver
The City of Independence may waive the late fee for customers who have social security or similar retirement benefits as their sole source of income. To find out if you qualify, contact Utilities Customer Service at 325-7930.

If you need assistance paying your utility bill, please contact Utilities Customer Service as soon as possible. It is much easier for our staff to work out a payment plan with customers who are current on their payments, rather than trying to find ways to make arrangements when the bill is already delinquent.

http://www.ci.independence.mo.us/water/PmtAssist.aspx

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Warrenville, Illinois Senior Citizens Utility Help With Paying Bills

Senior Citizen Tax Rebate

Instructions
Policy: The City of Warrenville will reimburse City Telecommunications Taxes paid by senior citizens is for qualified seniors with a total household income of $40,000 or less in the previous calendar year. The rebate is applied to the tax payments made beginning with the year in which the senior turns 65. Applicant must occupy the property as their principal residence and be liable for paying the taxes. Reimbursement will be made annually for the preceding calendar year.

Senior Citizen Tax Rebate Form

Procedures:

  1. Applicants must complete the attached application form, which will be available starting December 1 each year,
  2. Applications must be submitted by April 30 for the previous calendar year.
  3. Reimbursement will be made within 30 days following receipt of a completed application.
  4. Applicant must provide proof of the following:
    1. Age – Driver’s license, birth certificate, Medicare card or other acceptable form of identification. Once established, proof of age does not need be provided in future years.
    2. Home ownership/Renter status – Tax bills or lease for the address for which reimbursement is requested.
    3. Income – Copy of U.S. Tax return for the year reimbursement is requested showing adjusted gross income, IRS Notice 703 or other proof of income acceptable by the city.
    4. Paid Telecommunication Bills.
  5. Documents submitted for proof of age, home ownership/renter status, and paid utility bills will be verified and returned to applicant upon submission of application.
  6. For an applicant who becomes 65 years old during the year for which an application is filed, reimbursement will be calculated starting with the month in which the applicant becomes 65 and will be made for those utility billing periods which start in the month the applicant becomes 65, regardless of whether the billing period starts before or after the applicants birth date.
Link-Up, Lifeline, and Universal Telephone Service Assistance Program (UTSAP)
 
 
For those low-income residents having difficulty paying for phone service, a program called Link-Up, Lifeline, and Universal Telephone Service Assistance Program (UTSAP) can help. These programs provide financial assistance to qualified low-income households to help them obtain and maintain basic local phone service. They are administered by a not-for-profit corporation, the Universal Telephone Assistance Corporation (UTAC), under the auspices of the Illinois Commerce Commission. Two of the programs are federally funded, and the third is funded by voluntary contributions from existing telephone customers.
 
Link-Up, Lifeline, and UTSAP provide financial assistance to participants in one or more of the following government assistance programs: National Free School Lunch Program, Temporary Assistance to Needy Families (TANF), Food Stamps, Medicaid, Supplemental Security Income (SSI), Low-Income Home Energy Assistance Program (LIHEAP) or federal public housing.
 
Benefits to eligible individuals and households include up to $40 off the cost of telephone installation and a monthly credit off the cost of basic local phone service.
 
To apply for assistance, individuals should contact their local phone company. For AT&T customers the number is: 888/256-5378. For Verizon customers the contact number is: 800/483-4000. Customers served by other local telephone companies should contact their company directly. For more information, visit www.LinkUpIllinois.org.

Low Income Home Energy Assistance Program

DuPage County Human Services can help low-income households by assisting with energy bills and furnace repairs. The Low Income Home Energy Assistance Program (LIHEAP) aids qualified low-income households with energy bills through direct financial assistance. An overdue bill or disconnect notice is not required to receive LIHEAP assistance.

Contact:
DuPage County Human Services
421 N. County Farm Road
Wheaton, IL  60187
630/682-7000
or visit their website

Customers’ Affordable Reliable Energy (CARE)

CARE is ComEd’s initiative to help customers manage their electricity bills Details are available at www.ComEdCARE.com or at 888/806-CARE (2273). CARE includes a variety of energy efficiency, low-income programs and a rate stabilization proposal to help keep residential customers’ bills affordable. At www.ComEdCARE.com, customers can submit energy-savings questions to the Energy Doctor, access a provider of discounted energy saving products, view energy efficiency tips, or conduct an online energy audit.

http://www.warrenville.il.us/liv_sen_utility.aspx

 

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West Covina, California Low Income Senior Citizens Waste Collection Discount

Did you know that the City of West Covina and Athens Services offer a 25 percent rate reduction on the waste collection fees? 

Visit their website here:  

http://www.westcovina.org/cityhall/pw/environmental_services/recycle/athens/senior.asp


This offer applies only to Low-Income Senior Citizens 62 years or older residing in single-family homes in the City of West Covina. The maximum allowable gross Senior Discounthousehold income to qualify for the program ranges from $41,450 to $78,150, based on the number of residents in the home. 

To learn more about the rate reduction program or to find out if you qualify by filling out an application, please contact the City of West Covina's Public Works Maintenance Division at (626) 939-8458. 

Download A Discount Application (Microsoft Word)

Download an Application Cover Letter (Microsoft Word) 

As an alternate, these are also available in PDF format below. 

Download A Discount Application (PDF)

Download an Application Cover Letter (PDF) 

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Atlanta, Georgia Low Income Senior Citizen Discount On Water And Sewer Bills

Senior Citizens are eligible for a 30% discount on water and sewer bills. Eligibility requirements:

Here is their website: http://www.atlantawatershed.org/custsrv/senior.htm 

  • You are 65 years or older.   You must provide a birth certificate, driver’s license or other valid Georgia ID.
  • You have a maximum household income of $25,000 or less.   You must provide proof of income, such as previous or current year Federal Income Tax Form 1040 or 1099.
  • You are the primary titleholder or leaseholder on the property subject to the bill.   You must provide proof of residency, such as a warranty deed or lease agreement.
  • You must be a City of Atlanta water and sewer customer.   If you do not receive your water and sewer bill directly from the City of Atlanta, you cannot receive the senior citizen discount.

To obtain a Low Income Senior Citizen Discount application via mail, contact the Department of Watershed Management Customer Service Division at 404-658-6500. Applications are also available at Fulton County Senior Citizen Facilities, Atlanta libraries, City of Atlanta recreation facilities and the Customer Service Office at 55 Trinity Avenue, 1st Floor, City Hall.

To ensure your privacy is protected we request that you submit your application and supporting documents in person to the Customer Service Office at City Hall, or to the facility where you obtained your application


Still need help? E-mail us or call Customer Service at 404.658.6500
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Bremerton, Washington Low Income Programs For Senior Citizens

Low-Income Programs


Low-Income Disabled Citizen
Water/Wastewater/Stormwater Subsidy Program

This program is designed to give relief to low-income disabled citizens. Utility account must be in the name of the applicant. Program requirements are that your disability is one of the following:
  1. Legal blindness
  2. A disability qualifying for handicapped parking privileges
  3. A disabled, handicapped or incapacitated person as defined under any other existing state or Federal program.
      AND
Your total income, including that of your spouse, co-tenant or anyone else living in house, does not exceed the listed income levels per size of household:
Size of
Family Unit
Per
Month
Qualifying
Discount Income
1
$1,123.65 $13,484
2
$1,453.54 $17,443
3
$1,721.88 $20,663
4
$2,208.65 $26,504
5
$2,612.50 $31,350
6
$2,950.31 $35,404
7
$3,357.60 $40,291
8
$3,730.83 $44,770
9 or more
$4,451.98 $53,424
Effective 8/28/08

Co-tenant is a person who resides with the person claiming the low-income disabled citizen discount.
Total Income includes all income from whatever source, including non-taxable.

Discount is for the first 1000 cubic feet of water consumed. Current rates apply to any amount exceeding 1000 cubic feet.

For consideration please return the following items to City of Bremerton Utility Billing, 100 Oyster Bay Ave N, Bremerton WA 98312-3492.
  • Identification of applicant
  • A signed and completed application form
    (PDF format also available for download)
  • Copy of proof of disability for person claiming the low income disabled discount
  • Copy of previous year's Federal Income Tax Return
  • Copy of other proof of income for all members of the household (i.e. Social Security Statements, W2 Statements)


Low-Income Senior Citizen
Water/Wastewater/Stormwater Subsidy Program

This program is designed to give relief to low-income senior citizens. Utility account must be in the name of the applicant. Program requirements are:
  1. Age 62 or older and
  2. Total income, including that of his or her spouse, co-tenant or anyone else living in house, of twenty-five thousand ($25,000) or less.
Co-tenant is a person who resides with the person claiming the low income senior citizen discount.

Total Income includes all income from whatever source, including non-taxable.

For consideration please return the following items to the City of Bremerton Utility Billing, 100 Oyster Bay Ave N, Bremerton WA 98312-3492.
  • Identification of applicant
  • A signed and completed application form
    (PDF format also available for download)
  • Copy of previous year's Federal Income Tax Return
  • Copy of other proof of income for all members of the household (i.e. Social Security Statements, W2 Statements)
Discount is for the first 1000 cubic feet of water consumed. Current rates apply to any amount exceeding 1000 cubic feet.
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Georgia Help For Senior Citizens In Paying Electric And Gas Bills

Atlanta Gas Light
Senior citizens who are 65 years of age or older and have a total annual combined household income of $14,355 or less are eligible for up to a $14 monthly discount on their Atlanta Gas Light Company base charge. Natural gas service must also be in the customer's name to be eligible. To apply complete the mail-in application.
404-657-3426 or 404-657-3427 in Metro Atlanta
1-800-869-1150 outside Metro Atlanta
www.aglc.com/Home/EnergyAssistance.aspx

Carroll Electric Membership Corporation
Senior Citizens Discount
Members over the age of 62 may receive a discount of $2.50 per month. To sign up, print an application, get it notarized and mail it or bring it by one of the offices. The application can also be notarized at your local office.
770-832-3552
www.cemc.com/senior.aspx

Georgia Natural Gas
Customers who are 65 years of age or older with an annual combined gross income per household of $12,000 or less are eligible for a $14.00 monthly discount on their base charge.
770-850-6200 or 1-877-850-6200
www.georgianaturalgas.com/residential/seniors.html

Georgia Power
The monthly base charge ($10.50 for gas and $14.00 for electric) is waived for customers who are at least 65 years old and the total household income is not more than $12,000 annually.
1-888-660-5890 (option 8)

SCANA Energy
Customers who are 65 years of age or older with an annual combined gross income per household of $12,000 or less are eligible for a $14.00 monthly discount on their AGL base charge.
1-877-467-2262
www.scanaenergy.com/en/residential-service/pricing-and-rate-plans/senior-plans.htm

Snapping Shoals EMC
Senior Citizen-Low Income Assistance
A senior-citizen/low-income discount is available to qualifying members of Snapping Shoals EMC. To qualify you must be at least 65 years of age and your total household income may not be more than $20,000 a year. The discount, which is $7.50 per month, may be applied only to an account serving the principal residence of the qualifying member. The account must be on the regular residential rate, be separately metered and be in the applicant’s name. Call 770-786-3484 for details.
www.ssemc.com/electric/payment.asp

Low-Income Energy Efficiency

Atlanta Gas Light
Home and Heartwarming Program
Provides weatherization services and natural gas equipment repair or replacement for qualified senior and low-income households on the Atlanta Gas Light system. If you need help and to find out if you qualify, call United Way's referral service by dialing 2-1-1.
www.aglc.com/Home/EnergyAssistance/HomeandHeartwarming.aspx

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

The Heating Energy Assistance Team (HEAT)
The HEAT program is administered by the Georgia Department of Human Resources statewide through Community Action Agencies. Private citizens and the natural gas industry provide funding.
678-406-0212
www.heatga.org/

Project SHARE
A statewide program funded by electric utility customers who donate through their monthly electric bills. The program is administered by The Salvation Army.
404-873-3101 (metro Atlanta) or 1-800-257-4273
Find your local Salvation Army

Atmos Energy
Sharing the Warmth
Customer donations combine with company donations to help people pay their gas bills. All donations go directly to local people in need that meet criteria established by each individual program's guidelines. To contact the energy assistance agency in your area visit www.atmosenergy.com/faq/eaa.html

Canoochee Electric Membership Corporation
Operation Round Up
Members donate funds to provide assistance for worthy individuals and organizations in the community. Applications are available at the Reidsville office or can be downloaded from the forms menu at www.canoocheeemc.com/Doc/OR Indiv.pdf
www.canoocheeemc.com/round up.html

Coweta-Fayette Electric Membership Corporation
Operation Round-Up®
Members contribute to a fund which is awarded to various individuals and organizations in need. Print an application.
770-502-0226
www.utility.org/ForYourCommunity_OR_Purpose.aspx

Habersham Electric Membership Corporation
Operation Roundup
Financial assistance for worthy individuals and activities. Funded by customer contributions and administered by a voluntary board.An application is available online.
706-754-2114 or 800-640-6812
www.habershamemc.com/yourcommunity/operationroundup.php

Snapping Shoals EMC
Operation Roundup
Provides assistance for families and individuals who are facing serious short-term or long-term hardships. Decisions about the disbursement of funds are made by an 11-member voluntary board.
770-385-2737
www.ssemc.com/community/

Walton EMC
Operation Roundup
Customer donations provide assistance for families and groups. The special fund is administered by volunteer co-op members through the Walton EMC Trust.
Monroe Office: 770-267-2505
Snellville Office: 770-972-2917
Watkinsville Office: 706-769-5622
www.waltonemc.com/community/index.php?page=roundup

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